Tickets are not transferable and non-refundable unless the event is cancelled or covered by refund protection purchased at the time of booking. For more information please read our FAQs below.
All members of your party require admission tickets.
Tickets must be pre-booked online.
Tickets for children cannot be purchased alone. At least one adult must be included in your party.
Tickets will remain in your basket for 15 mins for you to complete your purchase. After this time they will automatically go back on sale.
Please note your booking reference when it appears on the screen. If you do not receive an email confirmation please read our FAQs for further instructions.
Always check details before travelling. Our venues reserve the right to close all or part of their grounds, catering outlets and activities, and to change or cancel events.
Q: How long should we allow for our visit?
A: To enjoy the full experience of one of our trails, we recommend you allow 45-60 minutes to complete the trail. Please note that most Parks and venues close at 5 pm, please bear this in mind when booking an afternoon space.
BOOKING TICKETS – CHARGES, ISSUES AND ERRORS
Q: Why are you using a queueing system?
A: Due to high levels of demand and our limited inventory we need to ensure that there is a fair
process in place for all those who wish to purchase tickets, whilst providing additional
The queuing system provides the following benefits:
• It provides a fair system for allowing purchasers to book tickets. Once you are in the
queue your place is held and no-one can jump in front of you
• It helps manage the number of purchasers on the site at one time so that you have a
seamless buying experience
• It prevents ticket touts and opportunistic buyers from flooding the ticketing system and
buying up all the best tickets before real purchasers have the opportunity
Q: What can I expect while in the queue?
A: Once you enter the queue you will be assigned a queue position. While in the queue you will be told your position and your estimated waiting time. The speed of the queue (and your estimated wait time) might increase or decrease during your wait – this is perfectly normal. While we will try to minimise your time in the queue, your wait time is impacted by the people in the queue in front of you. Things such as how quickly people are completing their purchases or if people who are in front of you decide to leave the queue will impact how quickly you progress through the queue. Once you have reached the front of the queue you will be transferred to the ticketing pages where you can complete your purchase. Please note that if you navigate away from these pages and re-start your journey may have to queue again.
Q: Why is there a booking charge?
This year we have implemented a new ticketing system to improve the visitor experience. This has come at a significant cost but was vital in response to the issues that we have suffered in previous years. It has been necessary to pass on some of these costs to our visitors as many other attractions do with experiences of a similar nature.
Q: I’ve booked my tickets online but haven’t received an email confirmation
If you received a booking reference on screen after payment please email email@example.com with your reference number and they will resend your confirmation. Requests will be dealt with on a first come first served basis.
If you haven’t received a booking reference then please email firstname.lastname@example.org with your full name and postcode and the approximate time of your booking.
Q: I want to move my booking
A: Tickets are non-transferable. This is highlighted throughout the booking process and in the Important Information which you have to accept before completing your purchase.
Tickets are non-transferable. This is highlighted throughout the booking process and in the Important Information which you have to accept before completing your purchase.
Q: I want to cancel my booking and get a refund
A: Tickets are non-transferable. This is highlighted throughout the booking process. If you have purchased Refund Protection During the booking process then you may cancel your booking subject to the terms and conditions that are on your policy confirmation.
Q: I want to buy extra tickets for a date/time that is sold out.
A: It is not possible to buy extra tickets for dates or times that are sold out. Ticket numbers are limited to enable social distancing.
REFUNDS & TRANSFERS
Q: What will happen if someone in my booking is required to self isolate due to Covid-19?
A: If have taken out Refund Protection at the time of booking and a member of your immediate family tests positive and you’re required to self-isolate and can evidence this, then your refund will be paid by Booking Protect. In all other cases a refund will not be available.
Q: What will happen if a national lockdown is in place?
A: If the experience is cancelled due to a national lockdown then a refund will be due less any booking fees, donations or refund protection charges incurred. You will be notified by email of a cancellation and you will be notified by email when your refund has been made.
Q: What will happen if a local lockdown is in place?
A: If the local lockdown is for the area in which UK Adventure Trails is operating and the experience cannot go ahead as planned, then a refund will be due less any booking fees, donations or refund protection charges incurred. You will be notified by email of a cancellation and you will be notified by email when your refund has been made.
If the local lockdown is outside of the area in which the trail is operational and the experience can go ahead as planned, then a refund will not be available.
Q: What will happen if the weather is bad? Will the experience be cancelled?
A: If either the venue or UK Adventure Trails determines that the weather on site presents a hazard and a risk to safety and a decision is made to cancel the experience, you will be notified by email of a cancellation and you will be informed of the re-booking process if this is feasible. If an alternative date cannot be offered or attended then a refund will be considered on a case by case basis. Any refunds will be less any booking fees, donations or refund protection charges incurred.
Q: I have booked for the wrong day – can I transfer over to another day?
A: No, we are unable to offer exchanged or refunds once tickets have been purchased. It is noted on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking.
Q: I have lost my ticket, what can I do?
A: If your tickets are lost or if you require your E-Tickets to be re-sent to you, please email email@example.com with your reference number or surname and postcode and they will resend your confirmation. Requests will be dealt with on a first come first served basis.
Q: Why do you have 5 minute timings?
A: This year because of Covid-19, we have had to completely rethink how we operate our Adventure Trails. Traditionally all visitors for the trails have arrived at a single time. This is no longer possible and therefore it has been necessary to change our opening hours and to schedule arrival times throughout the day to make this experience viable and enable social distancing.
With the exception of assistance dogs, dogs are not allowed inside the trail. Whilst we are dog lovers, unfortunately, some children are not and we wouldn’t want them to be scared whilst on the trail.